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New sim/transfer of number

Becks2332
Level 1: Joiner
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Hello, my mum has a new phone which her old sim won’t fit into. So she has got a new sim but wants to keep her old number.

 

Do I just put it in the new phone?

How do I start the transfer of the number from the old sim to the new one?

 

ive forgotten how you activate the process!

 

any help would be great,thank you

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MI5
Level 94: Supreme
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@Becks2332 

Start by texting from the old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127435 Posts
  • 614 Topics
  • 22127 Solutions
Registered:

@Becks2332 

Start by texting from the old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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