New sim into phone upgrade

[Dan08]

Hi, i have upgraded my Son's phone and received a new sim.  

I have tried the text to swap sim and the message comes back not delivered.  I tried through my 02 but never recieved a code to clarify who i am.  Help required please!

[MI5]

@Dan08 

Did you start the process from the old sim card?

Guide: Sim Swap: a mini guide 2017 update 

[Dan08]

Yes

[MI5]

@Dan08 

I'd try the sim swap again and if still not working, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Dan08]

Thanks, i will set my alarm!

More info

More info

[MI5]

lol, you're welcome

[Bambino]

@Dan08 If the swap didn't work, try the old sim in the new phone, if it's the same size.

[Dan08]

I have tried the old sim in the new phone and still no luck. Getting no sense with talking to 02. Not quite sure what to do.

[MI5]

@Dan08 

Which phone did you get?

We know from others that O2 put temp bars on the iPhone 12 which need lifting before they will work.