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New sim but want same number

Joslyn93
Level 1: Joiner
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Hi, I ordered a sum from O2 yesterday on a 12 month contract and put in my PAC code to change over from EE. I received texts from 02 asking me to text Swap to 20220 when ready to use my new sim. So today the sim has arrived and I've tried texting the above from both my EE and new O2 sim but the text is bouncing back. When I make an outward to from my new O2 sim it is a new phone number. Can anyone help? What am I missing? 

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Cleoriff
Level 94: Supreme
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Hi @Joslyn93 

Ports wont happen over the weekend. Keep rebooting the phone.

If you want to contact O2 you can message on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

 

Guide: Migration & porting into O2  

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Cleoriff
Level 94: Supreme
  • 110683 Posts
  • 799 Topics
  • 6359 Solutions
Registered:

Hi @Joslyn93 

Ports wont happen over the weekend. Keep rebooting the phone.

If you want to contact O2 you can message on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

 

Guide: Migration & porting into O2  

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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@Joslyn93 

You cannot sim swap when moving between networks.

Follow the guide to port in your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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