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New sim but can’t message to ‘SWAP’

Debskibeat
Level 1: Joiner
  • 1 Posts
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Registered:

Hi there, I was unable to get any data on my old sim, it would make calls only. I have been sent a new sim and asked to keep my number.  I have received a new SIM card and was told to text 20220 ‘SWAP’ However the text will not send, I assume because I am not yet on O2. I am on my wifi. Can anyone help please?

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madasaf1sh
Level 77: Grand Master
  • 10869 Posts
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Registered:

@Debskibeat 

 

Follow the guide Guide: Sim Swap: a mini guide 2017 update , but it needs to be initiated from the old sim card.

If you still cant do the swap you will need to call o2 on 0344 809 0202

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 10869 Posts
  • 59 Topics
  • 3121 Solutions
Registered:

@Debskibeat 

 

Follow the guide Guide: Sim Swap: a mini guide 2017 update , but it needs to be initiated from the old sim card.

If you still cant do the swap you will need to call o2 on 0344 809 0202

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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