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New phone

Janet6
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Hi I have just ordered a new phone and changed my tariff, Do  I have to cancel my old tariff

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MI5
Level 94: Supreme
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@Janet6 

Not if you did an upgrade.

If you took a new contract with a new number you will need to cancel your old one.

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Janet6 

Not if you did an upgrade.

If you took a new contract with a new number you will need to cancel your old one.

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Janet6
Level 1: Joiner
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Thankyou so much for your advice.

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