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New phone

Rolly2
Level 1: Joiner
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on ‎25-07-2023 22:00

on ‎25-07-2023 22:00

I have a new IPhone 14pro max. 

I think I have not set the phone up correctly as I can’t receive or make calls.

 

Can anyone help

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MI5
Level 94: Supreme
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on ‎25-07-2023 22:34

on ‎25-07-2023 22:34

@Rolly2 

Have you activated your sim ?

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎26-07-2023 00:26

on ‎26-07-2023 00:26

@Rolly2 You can try Apple support: Official Apple Support

If the phone is brand new and the setup didn't go correctly you can always do a factory reset and start from the beginning again. You won't have lost anything.

I DO NOT WORK FOR O2



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Breanna
Former Staff
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on ‎27-07-2023 09:08

on ‎27-07-2023 09:08

Were you able to get your phone working @Rolly2?

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