on 25-01-2022 12:48
Hi I am wondering if anyone could help me. Yesterday I got an new phone and they said that I can keep my number but gave me an temporary number for the time being till my new phone has my number. The number they have gave me has been cut off this morning and I can't make no calls or text why is this and how will I get my old number back
Thank you
Solved! Go to Solution.
on 25-01-2022 13:20
It means the porting of your old number has started.
You need to put your new O2 sim in your phone and keep rebooting until you get a connection.
It can take up to 24 hours but usually no more than 3 to 4 hours.
on 25-01-2022 12:52
Hi @05r1mosl
You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
Or you can use social media
Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Veritas Numquam Perit
on 25-01-2022 13:20
It means the porting of your old number has started.
You need to put your new O2 sim in your phone and keep rebooting until you get a connection.
It can take up to 24 hours but usually no more than 3 to 4 hours.