New phone touch screen not working

[Michelle5]

I have been having an issue with my new mobile and have eventually spoken today to an o2 upgrade member of staff. I need a o2 guru to contact me asap regarding the issue as it needs to be repaired asap

[jonsie]

They won't contact you

you need to call them

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

[Bambino]

@Michelle5 No one will call you during the current crisis. All contact numbers are in the link below. Use Skype if you don't have phone access.

Guide: Coronavirus Community Help and Support 

[Michelle5]

I have veen calling them i spoke to someone today and they said that i needed to post on here to get a guru to reply to me

[jonsie]

@Marjo?

They have just fobbed you off, sorry @Michelle5 

The phone is faulty and needs to be exchanged

[Michelle5]

I know that the phone is faulty and needs a repair i only got it at start of march they have emailed to say they r sending me the returns packaging but i still need to speak to someone ie a guru on here

[jonsie]

There is no need honestly

As soon as you have the label return it. 

Was there no label with the phone when you got it?

There should have been but guess they omitted to insert it.