Solved: New phone not connected

Rh86 · ‎05-01-2022

My new phone I collected on Monday has still not connected with my old number

MI5 · ‎05-01-2022

To activate the new sim you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

madasaf1sh · ‎05-01-2022

@Rh86

Is this an upgrade or are you porting in from another network?

If an upgrade then you just use your old sim card in the new phone..

If a port then did you get a text with a port date? and the port wont have started to be processed until yesterday, so the first day it could have happened at all would be today.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎05-01-2022

@Rh86

To activate the new sim you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New phone not connected

forgotten password for new phone.

Dual sim - one for business (eSim) and one for per...

ESIM SIM swap

Iphone 13 no Service since transfer of number

Billing date