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New phone, new SIM, same number - how does this work?

AnneH
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When setting up my new phone, how does the new SIM I requested (because of age/size) connect with my current number/account? It is an upgrade, I am already with O2.

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MI5
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@AnneH @MaggieJ 

You need to do a sim swap from your old sim to activate the new one.

Follow the guide here Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MaggieJ
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Thanks Anne - that's exactly my question, grateful for any answers.

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MI5
Level 94: Supreme
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Registered:

@AnneH @MaggieJ 

You need to do a sim swap from your old sim to activate the new one.

Follow the guide here Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MaggieJ
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Many thanks MI5!

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MI5
Level 94: Supreme
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You're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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