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New phone can’t change to old number

N00la
Level 1: Joiner
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I have new phone - all transferred - closed old phone. Kept old number 02 bil shows old no. The new phone won’t display my old number - I’ve tried changing this on settings but it won’t save it. 

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Cleoriff
Level 94: Supreme
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Hi @N00la 

It will update itself in a few days when the system has caught up. If not then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127667 Posts
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  • 7586 Solutions
Registered:

Hi @N00la 

It will update itself in a few days when the system has caught up. If not then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@N00la 

What phone are you using?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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