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New order

Level 1: Joiner
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In the past hour I’ve tried to sign up to O2 for a new pay monthly contract, the plan I chose has a £100 upfront payment, during the purchase process I got a message saying please try again we are unable to check this card, I tried again and then had a further message saying please use another card which I did, I then had the message again saying due to a fault our end we are unable to check this card. I closed the webpage then had three notifications for £100 each from my bank showing O2 have collected all 3 payments totalling £300!!! I am now left without an order for the phone and £300 down, the bank can’t recall the payment and I can’t chat to anyone in O2 as I’m not yet a customer, is there O2 staff on here who can help??

Message 1 of 3

Level 94: Supreme
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Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( , Twitter ( or Instagram (

Or you can call them on 0800 081 0255

Veritas Numquam Perit

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Level 94: Supreme
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The payments will most likely be "pending", which means they haven't actually left your bank.

They are held in a shadow account at the bank awaiting collection from the vendor.

With no order, O2 would not collect these amounts and they would return to your account in line with your banks policy on this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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