This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New esim

Bobster1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-10-2024 08:48

on ‎19-10-2024 08:48

Hi, I have just changed from a contract to a 12 month sim only as had finished contract. I changed to esim. When I try to log in to my o2 to activate esim it wants to send me a code to ensure who I am. As my sim is deactivated the code is not coming through to my phone. Virtual chat is not helping and any other help is sending me through my O2 which I can't log in to. Anyone got any advice? 

B

Message 1 of 2
253 Views
0 Kudos
1 REPLY 1

Enlli
Level 69: Guiding Light
  • 8912 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎19-10-2024 09:13

on ‎19-10-2024 09:13

Best advice now is to call into an O2 store with photo ID and get them to do it.

The other advice is move back to a plastic SIM at the same time. O2 and eSIMs are a bad partnership as posts on here will testify and your experience highlights 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
245 Views
Top Kudoed Authors
View All
Top