Solved: New device

Lucy13 · ‎07-12-2021

Hi, ordered a device yesterday which stated it was in stock and selected a delivery slot for today. I've been told this morning that they're now waiting delivery for the device as its out of stock. How long will I have to wait for this?

gmarkj · ‎07-12-2021

Unfortunately we have no idea @Lucy13

o2 don't run a live stock system, so although most things show as in stock in reality they are not.

Your best bet is to contact the sales team.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎07-12-2021

Unfortunately we have no idea @Lucy13

o2 don't run a live stock system, so although most things show as in stock in reality they are not.

Your best bet is to contact the sales team.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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