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New device not able to make or receive calls/texts

Hollykevelyn
Level 1: Joiner
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Got my new device yesterday and I’m not able to make or receive any calls or texts. Do I need to deactivate my old phone or something? What am I missing?

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MI5
Level 94: Supreme
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@Hollykevelyn 

Use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127435 Posts
  • 614 Topics
  • 22127 Solutions
Registered:

@Hollykevelyn 

Use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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