on 31-10-2021 13:08
How do I find out when a direct debit will come out of my bank account with a new phone
Solved! Go to Solution.
on 31-10-2021 14:53
If this is an upgrade your bill date will remain the same.
For a new contract, payment is taken 14 days after your bill is generated.
on 31-10-2021 14:43
on 31-10-2021 14:43
Hi @H3l3n1821
Welcome to the o2 Community Forum,
We are a customer community and do not have access to customer accounts.
However it seems like you would need to contact o2 for this information
The Social Media teams are on hand details here:
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram
Hope this helps you or check directly with your Bank ~ best wishes
on 31-10-2021 14:53
If this is an upgrade your bill date will remain the same.
For a new contract, payment is taken 14 days after your bill is generated.