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H3l3n1821
Level 1: Joiner
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How do I find out when a direct debit will come out of my bank account with a new phone

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MI5
Level 94: Supreme
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@H3l3n1821 

If this is an upgrade your bill date will remain the same.

For a new contract, payment is taken 14 days after your bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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TallTrees
Level 49: Rootin' Tootin' 
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Hi @H3l3n1821 

Welcome to the o2 Community Forum,

We are a customer community and do not have access to customer accounts.

However it seems like you would need to contact o2 for this information

The Social Media teams are on hand details here:

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

Hope this helps you or check directly with your Bank ~ best wishes



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@H3l3n1821 

If this is an upgrade your bill date will remain the same.

For a new contract, payment is taken 14 days after your bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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