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New Upgraded Phone

Dons1903
Level 1: Joiner
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Registered:

I upgraded my phone on 15 December for me to collect from my local store in xxxxxxxx on Friday 17 December....I then got a text on 16 December saying there is a delay and they will be in touch with new delivery date (which i am still waiting for me).  

I logged into my account today (20 December) to track my order and saw this message (see below).... I am unsure what is happening and if phone is in the store.  Are you able to check this for me? Regards Brenda

 

15 December 2021

Order Number:

ms-xxxxxxxxx

Order:

Postpay 5G Ready Triple Sim, HAN Samsung Galaxy A52s 5G Mint 128GB xxxxxxxxxx

 

Address

O2 Store, xxxx xxx, xxxxx xxxxxx xxxxxxxx xxxxxx, xxxxxxxx, xxxx xxx

Dispatched

17 December 2021, xxxxxxxxxxxxxx, UK MAIL

Status

COMPLETE

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Dons1903 

This is a community forum made up of members like yourself.

Two options really

1) Ring the store and see if it's ready for collection. (However to collect it, O2 must have sent you a code to make sure it's you)

2) Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110792 Posts
  • 799 Topics
  • 6387 Solutions
Registered:

Hi @Dons1903 

This is a community forum made up of members like yourself.

Two options really

1) Ring the store and see if it's ready for collection. (However to collect it, O2 must have sent you a code to make sure it's you)

2) Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

Girl in a jacket
Message 2 of 2
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