Solved: New Sim wont connect to network

MarkDoran · ‎15-04-2020

Hello, i have just recieved this morning my new upgrade (samsung s20) i have put in the new sim card but the phone is saying there is no provisions for the sim, and it will not connect to o2.

O2Lorna · ‎15-04-2020

can you use your old sim in the new phone just now? your new sim wont be connected to the network and sim swaps are taking longer than normal at the moment.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

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O2Lorna · ‎15-04-2020

can you use your old sim in the new phone just now? your new sim wont be connected to the network and sim swaps are taking longer than normal at the moment.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

MI5 · ‎15-04-2020

@MarkDoran

Use your old SIM for now and switch to the 5g one after this epidemic has died down.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MarkDoran · ‎15-04-2020

thanks alot

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