I have been with O2 for a few years and never had a problem until my phone was stolen in Romania on 23rd february.
On return from Romania i got a replacement SIM which i put in my old handset - the network connection kept dropping when i moved between WIFI and outside or if I went through a poor network village the network wouldnt connect again without a restart.
I called O2 back and last week upgraded to a brand new iPhone 15 Pro - they also sent a new SIM card to double check that it wasnt the handset or the SIM at fault - however since getting my new handset on Tuesday I have the exact same problem I had with the first replacement SIM!
I called O2 On thursday and was told somebody from the network team would get back to me ASAP - I had 2 voicemails left while I was out of the house and handn't restarted the phone for the umpteenth time on Saturday. I have just called them back for an update and they didnt raise the ticket on thursday as there wasnt enough information.
Now trying to tell me there is a problem with the mast which started yesterday - but that doesnt account for the rest of the week i have had NO WORKING PHONE!!!
Apparently they will raise a ticket today but it can take them upto 5 working days to get back to me so I will have had a phone for almost the full 14 day cooling off period before somebody gets back to me - can anybody help?
I have tried a new handset, a new sim, turn it off and on again, a network reset and a full factory reset and NOTHING works.
