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New Contract - Old Number not Moved Over

NickSutty1970
Level 1: Joiner
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I bought a new line the other day monthly contract and supplied my PAC code from Vodafone. The sim cameI I placed in phone but it is a new O2 number, how do I get my old vodafone number on this line, I gave the details online with the purchase of the new contract. Help appreciated please.  Thank You Nick

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pgn
Level 64: Magistrate
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Hi @NickSutty1970 - welcome to O2.

Official porting info here: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

Community (ie customers like yourself) info here: Guide: Sim Swap: a mini guide 2017 update and here, although you have your PAC, so just fyi: Guide: How to get your PAC [June 2021 Update], this section: If you are porting from another Network Mobile Operator to the O2 Network.

Good luck!

 

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pgn
Level 64: Magistrate
  • 24703 Posts
  • 177 Topics
  • 746 Solutions
Registered:

Hi @NickSutty1970 - welcome to O2.

Official porting info here: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

Community (ie customers like yourself) info here: Guide: Sim Swap: a mini guide 2017 update and here, although you have your PAC, so just fyi: Guide: How to get your PAC [June 2021 Update], this section: If you are porting from another Network Mobile Operator to the O2 Network.

Good luck!

 

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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