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New 5g phone

Jjjpii
Level 1: Joiner
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hi I have just bought a new mobile & it's 5g but I don't think my area has 5g can I change to a 4g similar instead or is it the phone that is 5g. Thanks 

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pgn
Level 74: Whizz kid
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Your phone needs to be 5G-capable and your tariff needs to be 5G (from O2).

If you have both a 5G handset and a 5G tariff, in a 5G area your calls will use 5G - if no 5G in your area, your phone will use 4G. 

If 5G is available in your area from O2, and either your handset or tariff are 4G, then 4G is all you will get 

Hope that helps, @Jjjpii.

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pgn
Level 74: Whizz kid
  • 35913 Posts
  • 227 Topics
  • 1587 Solutions
Registered:

Your phone needs to be 5G-capable and your tariff needs to be 5G (from O2).

If you have both a 5G handset and a 5G tariff, in a 5G area your calls will use 5G - if no 5G in your area, your phone will use 4G. 

If 5G is available in your area from O2, and either your handset or tariff are 4G, then 4G is all you will get 

Hope that helps, @Jjjpii.

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