Network coverage

[SueWood]

I’ve just checked the network coverage as a week ago myself and a few neighbors went from having excellent signal to poor signal and the coverage checker says there is a phone mast being repaired in our area. How do I find out how long it will take ? Myself and my husband rely on mobile data for work. 

[TallTrees]

Hi there @SueWood 

Welcome to the o2 Community forum. 

I  don't think anyone would know not even customer services,  I am sorry.  Engineers would probably put it on their "to do" list and it would depend on the problem and availability of the parts.

You could try customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

I hope that it isn't too long , best wishes 

[Cleoriff · Accepted solution]

@SueWood  O2 never give timescales for mast repairs. There are far too many factors. Availability of parts, which could be stuck in a container in Felixstowe, permission for access to land etc etc. Download the My Network app where you will get updates and be able to report issues https://www.o2.co.uk/apps/my-network 

Best of luck.