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on 25-01-2022 12:49
network connection in France. I can receive signals on WhatsApp and emails as data roaming on in WiFi area BUt not getting a local network signal to be able to use the phone. Husband has 4 bars with orange on his iPhone and o2 network also. Please advise what to do? We have stopped sims etc
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on 25-01-2022 13:22
Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-01-2022 13:22
Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

