@karlos676
If you cant connect to Wifi or Mobile data it sounds like an issue with the device.
I would in the first instance do a network reset on the device and then. try and connect again, if this doesnt work then I would contact the phone manufacturer for there support
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
