Network Provider Voicemail

[Anonymous]

Sorry last post went wrong

i upgraded my contract yesterday and now my voicemail says  Network provider Voicemail. This never happened before . 
I upgraded two contracts and it’s doing it on both so clearly an issue since upgrading.

can anyone help please 

[Bambino]

@Anonymous This is a customer community. We cannot access your account. See the link below:

How to find help & contact O2: A Guide - O2 Community

[MI5]

@Anonymous 

Check guide Guide: All you need to know about O2 Voicemail 901 

[Bambino]

Appears to be a duplicate post: Solved: Network Provider Voicemail - O2 Community

[Anonymous]

I still don’t know what to do! Please help, I have an iPhone and it used to come up where I could listen to it on my phone and now this has gone and I don’t know how to do it 

[MI5]

@Anonymous 

You need to contact O2 and ask them to add iData to your account.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[Anonymous]

They are not helping me and now it’s so frustrating as it never did this before. 

 

[madasaf1sh]

@Anonymous 

The Network Provider Voicemail is normal, it shows on my iPhone 15 Pro Max for both o2 and Spusu and takes me into the Voicemail on both vendors, and is quite normal now for iPhones and it cant be removed. but it doesnt need to be used.. 

You test need to tap on the names or numbers below the Network Provided Voicemail and then click on play to still use Visual Voicemail

https://www.o2.co.uk/help/phones-sims-and-devices/apple/iphone-12-ios-16-0/basic-settings/use-visual-voicemail