Solved: Need to send a phone back that I don’t want

Amanda9 · ‎08-09-2021

I have the Samsung galaxy s21 which is not the phone I wanted. I wanted the iPhone 12 in purple I need to know how to send it back please

gmarkj · ‎08-09-2021

You need to call o2 customer services to arrange a return, and once that has been processed you can apply for the iPhone instead @Amanda9 .

There are a few numbers to try in the link below along with hints on how to get through to someone.

Experience says that the best time to try and call is 8am.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎08-09-2021

You need to call o2 customer services to arrange a return, and once that has been processed you can apply for the iPhone instead @Amanda9 .

There are a few numbers to try in the link below along with hints on how to get through to someone.

Experience says that the best time to try and call is 8am.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎08-09-2021

Help here @Amanda9

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎08-09-2021

@Amanda9

Just bare in mind if you are outside of the 14day change of mind policy, you would need to pay off the device plan first before being able to swap devices.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎08-09-2021

30 days

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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