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Need to send a phone back that I don’t want

Amanda9
Level 1: Joiner
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I have the Samsung galaxy s21 which is not the phone I wanted. I wanted the iPhone 12 in purple I need to know how to send it back please 

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gmarkj
Level 59: Quartermaster
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You need to call o2 customer services to arrange a return, and once that has been processed you can apply for the iPhone instead @Amanda9 .

There are a few numbers to try in the link below along with hints on how to get through to someone.

Experience says that the best time to try and call is 8am.

Guide: Coronavirus Community Help and Support 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8916 Posts
  • 90 Topics
  • 701 Solutions
Registered:

You need to call o2 customer services to arrange a return, and once that has been processed you can apply for the iPhone instead @Amanda9 .

There are a few numbers to try in the link below along with hints on how to get through to someone.

Experience says that the best time to try and call is 8am.

Guide: Coronavirus Community Help and Support 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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Help here @Amanda9 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 67: Unsung hero
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@Amanda9 

 

Just bare in mind if you are outside of the 14day change of mind policy, you would need to pay off the device plan first before being able to swap devices.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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30 days

returns.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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