Nearly new phone

[Vic500]

Hi I recently upgraded to a nearly new I phone 14. It’s been a week and I’m yet to get going with it yet as it keeps turning itself off! Can somebody help please? 

[Bambino · Accepted solution]

@Vic500 If the phone's not working properly you'll need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402

If you can't call from the phone, download Skype to call the freephone numbers: Guide: A Guide to Skype 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Vic500]

Is it worth going into an o2 shop?? 

[Bambino]

@Vic500 You might be better off asking Apple first: Contact – Official Apple Support (UK)