NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

[Benson]

Hi,

it’s been 5days since I ported from my previously used network lycamobile to O2 network. I can make and receive calls, send text but I do not receive text and iMessage is not working.

I’m unable to get verification codes to allow me do important transactions and this is crashing up things for me seriously. I have contacted O2 severally and yet they keep telling me the issue has been escalated but without solution till today. It’s just as if I made the greatest mistake of my life in porting to O2. Please I need your help urgently . Debts are pilling up on me right now as I can’t do transactions that require me to use verification codes to login and get OTP. Save a life now pls…

[pgn]

---

@Vbwolf wrote:

Thanks so much. I cannot afford to not be contactable 

---

Hopefully one of the O2 advisors in duty this am will be reaching out to you shortly on this tkt and then via PMs (envelope icon in Desktop, or "Messages" on your Avatar drop-down), @Vbwolf 🤞

[Benson]

It's a shame I had to port out of this ****** O2 network back to lyca after about 2weeks of being UNABLE to resolve my inability to receive text/sms on my line. This is the greatest thing I ever regret doing in switching to O2 Even customer support online and at the office branch could not resolve a port-in problem, instead they fed me with deceitful words like wait for 24hours and all that ******...... Hopefully today My porting out of O2 should be completed and that is good bye to the disappointing O2 network forever.

[O2Lisa]

Thanks for the tag @pgn 😊

@Vbwolf I've just seen your message and replied, @Dharmesh13 and @Singh I'll message you privately and look in to this for you.

[pgn]

Thank you, @O2Lisa - appreciated! 👍

[O2Lisa]

You're welcome @pgn 😊

[Singh]

Thank you for this!

[Singh]

Thank you @O2Lisa this seems to have been resolved, appreciate the inital ping @pgn.

[pgn]

You are welcome, @Singh 👍

[O2Lisa]

Good to hear @Singh 😊

Have a lovely day.

[NathanGrierson]

@O2Lisa I am having the same issue