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NO SERVICE ON XR

Paul63
Level 1: Joiner
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on ‎21-01-2021 21:42

on ‎21-01-2021 21:42

We have a XR and it is showing No Service, we have chnaged the SIM card and tried all the fixes on the Community, can someon help please

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MI5
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on ‎21-01-2021 22:01

on ‎21-01-2021 22:01

@Paul63 

Try Apple for a diagnostic check https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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on ‎21-01-2021 23:01

on ‎21-01-2021 23:01

@Paul63 Is this a new phone with a new sim on a new contract? If not, have you tried your old sim?

I DO NOT WORK FOR O2



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jonsie
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on ‎21-01-2021 23:05

on ‎21-01-2021 23:05

Did you get the phone from O2 @Paul63 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Paul63
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on ‎22-01-2021 00:00

on ‎22-01-2021 00:00

Yes I did, why?
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jonsie
Level 94: Supreme
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on ‎22-01-2021 00:17

on ‎22-01-2021 00:17

Just to eliminate the possibility that it had been IMEI barred @Paul63 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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