Solved: Mystery Chrages

ErnieK · ‎03-08-2023

This morning I recieved two (2) texts This morning stating that I have placed an order. Order numberNC16675191 (that is text onw (1)

Tex two staes this (new) order is for

Overcharge Allowance harges for call

SMS

MMS

Intenational Texts

Voicemail.

I DID NOT ask for or request any changes to my contract.

WHY HAVE YOU MADE THESE CHANGES AND ANY CHARGES AND COST ENTAILED?

Ernie

MI5 · ‎03-08-2023

@ErnieK

It's a known system error.

No orders have been placed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-08-2023

@ErnieK

It's a known system error.

No orders have been placed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ErnieK · ‎03-08-2023

Thank MI5

MI5 · ‎03-08-2023

Welcome @ErnieK

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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