My phoned dropped in the toilet

[E_Mott86]

I accidently dropped my phone down the toilet. I've tried drying it as best as I can but it looks like it could be a lost cause. I dont think my local O2 shop is open, so what can I do to get a repair or a replacement? 

[MI5]

@E_Mott86 

It's not advisable to try and repair a water damaged device as there are inevitably further problems later on. 

You can order a phone online from anywhere, just make sure it is either on the O2 network or unlocked (sometimes called SIM free).

Check Amazon, Argos, the O2 online shop, giffgaff website etc.

[MI5]

@E_Mott86 

Just in case you have O2 insurance, help for that is here https://www.o2.co.uk/help/digital-services/o2-insurance

[Cleoriff]

@E_Mott86 

Have you tried putting it in a bag of rice on the airing cupboard to dry off?

Is it insured? If so claim from that. If O2 insurance https://www.o2.co.uk/help/digital-services/o2-insurance 

If not, water damaged phones cost a lot to be repaired and generally are unusable.

You may want to ring the manufacturer to see a price for repairs, or O2 repairs link is here

https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy 

Edited spelling

[E_Mott86]

Thank you

[E_Mott86]

thank you need to call them back (insurance centre opens shortly)

[MI5]

Some other numbers here you can try for customer service here @E_Mott86 

Guide: Coronavirus Community Help and Support 

[Cleoriff]

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@E_Mott86 wrote:

thank you need to call them back (insurance centre opens shortly)

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Pleased it's insured @E_Mott86 . Best of luck with it x

[MI5]

All being well, they should have a replacement with you by Monday @E_Mott86