My phone will not switch on. It was put on charge last night. I have tried other chargers

[MaryC]

I put my phone on charge last night. The charger was working fine. When I got it this morning it was off altogether. I tried another charger as it would not switch on but this has not made a difference so it is not the charger that was the issue. How can I get the phone back on? I have read the troubleshooter but nothing will work as the phones not switching on. And to return for a repair I can't do any of the things required as the phone won't switch on. I have only had the phone for 6-7 months

[MI5 · Accepted solution]

@MaryC 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

https://www.o2.co.uk/help/device-and-sim-support/device-repairs