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My phone number was changed to an E-Sim number I do NOT know what it is. I cannot Verify identity!!!

dolphinpoint28
Level 1: Joiner
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on ‎17-12-2024 20:13

on ‎17-12-2024 20:13

Help!  I did not understand changing to an E-Sim would change my phone number which Ive had a long time and is associated with my business.  O2 did NOT give me time to make a note of the new number, and I cannot log into my account.  I can't even cancel the account!  I am traveling which is why I opted for the E-SIM, which a nightmare!  I am here in the US without access to my UK contacts!

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MI5
Level 94: Supreme
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on ‎17-12-2024 20:20

on ‎17-12-2024 20:20

@dolphinpoint28 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on +44 344 809 0202

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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