Solved: Re: My phone never works when I go away on holiday...

Danielle161 · ‎19-05-2022

Ever since I had my phone stolen 3 years ago on hol and I blocked my sim and ohone until I got a replacement, after this my service had never worked when I have gone abroad, I had numerous phone calls with customer services and been in the 02 shop and they all say the phone seems fine and they don’t know why?
does anyone know what I can do to resolve this issue? Thanks so much

MI5 · ‎19-05-2022

@Danielle161

Most likely is a roaming bar on your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-05-2022

@Danielle161

Most likely is a roaming bar on your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

My phone never works when I go away on holiday- it’s so frustrating does anyone know why?

Photos

Blocked/fraud

Not Receiving Voicemail Notifications - Ported fro...

activating an e-sim

3G closure issues

Cannot call from USA as disconnected and need to p...