My phone has been cut off

[Franbell99]

Hello, my phone has been cut off, I made a promise to pay on the 13th of April so assure this didn’t happen as I have outstanding of one months bil, I rang twice to ensure this didn’t happen, but they’ve cut my phone off, my phone number isand my name is 

[Bambino · Accepted solution]

@Franbell99 This is not O2. This is a public customer community. Please remove your phone number. To edit your post use the little arrow in the circle on the top right of your post and remove your number.
Go to the down facing arrow above the date and time in your post and click Edit Reply.

You need to download Skype: Guide: A Guide to Skype 

Then you need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

FLAGGED

[MI5]

@Franbell99 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Use Skype to call Guide: A Guide to Skype 

Flagged for personal details.