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My phone abroad won’t receive calls

Neeson123-
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I’m currently on holiday and I can’t make calls or receive 

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Cleoriff
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Hi @Neeson123- 

If you have an iPhone change the APN to "mobile.o2.co.uk"

Or contact O2 on social media to remove the roaming bar on your account.

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Neeson123- 

Abroad where ?

PAYG or contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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CraigTomo
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Hey there, hope you can help as O2 and Samsung are unable too.  I travel abroad (EU) quite often with work and after being with Vodafone for like forever, when they eventually stopped their inclusive roaming I was stumped. However, I saw O2s TV advert that they were still doing it and so I switched to them, PAYG, as I was with Vodafone.. My number was ported and all good. My first trip abroad, Spain and Gibraltar, and I couldn't receive calls. My phone would simply alert me, with an SMS, that I had missed a call. After this happened a few times, I got a colleague, who was literally sat next to me, to call, and put it on loudspeaker and the call doesn't even connect, just goes straight to my voicemail.  I can call out OK, so it's not a "signal" issue, and this happens in multiple locations too. 

Also, whilst I receive SMS OK I cannot send SMS.  O2 and Samsung have tried everything, no joy. My phone was originally quite dated, an S8+ but I have since purchased the newer S20+ in the UK, only a few days before my next trip abroad however, arrived in Spain and again, same issue.  

I am also aware of the fair usage policy but literally have had hardly any usage and so not related to the none access, and wouldn't make sense that I can still browse the internet fine and make outbound calls. 

Thanks

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