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My iPhone will not go to 4g

MD65
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I’ve just change to an eSIMs with a new tariff now my iphone won’t to 4g if there is not wifi

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MI5
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@MD65 

Try resetting your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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MD65
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i tried that but still wont go to 4g if there is no wifi

Message 3 of 7
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MI5
Level 94: Supreme
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@MD65 

You'll need to contact O2 then Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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MD65
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looking into it further i think its to do with my esim.  I have two sims primary and travel, at the moment only the travel is working the primary isn't i only worked that out when I look at my signal only the travel one is showing its connected if i turn that off I no longer get phone calls or messages, any suggestions 

Message 5 of 7
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Enlli
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Make sure the ESIM is turned on in your SIM manager.

 

Take out the Travel SIM then reinstall the ESIM via my O2.

If that works then reinstall the Travel SIM

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 7
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MD65
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i've sorted it thank you

Message 7 of 7
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