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My bill

Ktaylor88
Level 1: Joiner
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I changed to a plan that was £28 last month this month i have been charged £42 could you please tell me what the extra charges are and how i can go back to the £28 a month plan

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TallTrees
Level 51: Absolutely Fabulous 
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Hello @Ktaylor88 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

This includes social media sites for o2 customer service if that suits you 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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@Ktaylor88 

 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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