My bill

[Ktaylor88]

I changed to a plan that was £28 last month this month i have been charged £42 could you please tell me what the extra charges are and how i can go back to the £28 a month plan

[TallTrees]

Hello @Ktaylor88 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

This includes social media sites for o2 customer service if that suits you 

[MI5]

@Ktaylor88 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks