cancel
Showing results for 
Search instead for 
Did you mean: 

My android phone has stopped receiving verification text messages

RLH73
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My Samsung android phone no longer receives verification text messages. It did last week and now it doesn't. The messages have been resent and still not receiving them. Examples, from Deliveroo when trying to set up an account or when trying to access personal finance. The company sends a message to check its me and they are not arriving. The phone number is correct and until last week, they arrived. Please help.
Message 1 of 3
260 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@RLH73 

Common problem currently.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
247 Views

Cleoriff
Level 94: Supreme
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@RLH73 

This is happening to a lot of people over the past 2 weeks. You need to report it to O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
246 Views