My account has been deactivated

[Anxious]

Hi,

I was unable to pay my bill and I have severe anxiety when it comes to picking up the phone.

anyway went to pay my sue bill & it won’t let me sign in.

it asks for my number to send me a code however I have 0 signal to receive anything. What do I do? 

[Bambino · Accepted solution]

@Anxious See if there's anything in this guide to help: How can I pay my bill? (o2.co.uk)

If not, ask a friend or family member to call Payment Management on your behalf. Call 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[TallTrees]

Not all of these may help but I give you the list anyway. 

@Anxious 

You can contact o2 customer services on social media 

Look here

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

How to Pay bills may not be helpful but I give you the guides

Guide: How to Pay Your Bill (Contract) 

Guide How to Top Up (PAYG)