I've been working from home (WFH) for two months with no IT connection issues. I'm using a Company laptop with Company Cisco AnyConnect Secure Mobility Client VPN and my O2 wi-fi via a plug-in dongle (house reno ongoing so no phone line). At 17:00 on Wednesday 20th May the connection was broken and I can no longer connect using my wi-fi but discovered at a later date that I could connect using my mobile phone hot spot. I've since been trying to resolve the wi-fi connection issue with the Company IT support centre. The person I spoke to today advised me that, as I could connect using my mob hot spot, the issue is with the wi-fi and not an issue with AnyConnect which was my first thought. They said that there was probably an update (e.g. software, firewall) by O2 which has stopped my O2 wi-fi connecting to the VPN into the Company. We're a large Company and IT support has apparently seen this issue a lot over the last couple of months with people WFH. I was told to contact O2 to resolve the problem but can't get through to speak to the right person. As WFH could continue for many months in my case, I'm keen to resolve the issue as soon as possible.
