Solved: My Samsung Phone has suddenly stopped charging

TrevorA · ‎01-09-2020

Hello, Need some help

My samsung A40 phone will not charge anymore.

I Have tried a number of different leads, including the one it came with, in various different sockets.

The phone simply does nothing when I connect the Lead.

Cleoriff · ‎01-09-2020

@TrevorA

Check the charging port for fluff. It can be cleaned out with a needle or cocktail stick if done gently.

If this doesn't work then you need to send it for repair.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-09-2020

@TrevorA

Check the charging port for fluff. It can be cleaned out with a needle or cocktail stick if done gently.

If this doesn't work then you need to send it for repair.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

Veritas Numquam Perit

LukasB · ‎02-09-2020

Hey @TrevorA just checking if the fluff caused the problem or are you still having issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

My Samsung Phone has suddenly stopped charging

Data abroad ( Portugal)

How to get PAC code

Visual Voicemail doesn't work when using Wi-Fi Cal...

eSim issues with new iPhone

O2 SA - compatible device but SIM too old?