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My O2 phone is not working. I phoned 2 days ago and they activated the sim card but not working

Chantel1
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My daughters O2 phone had a new sim card but since we put it in 2 weeks ago it hasnt worked.  I phoned days ago and they said the Sim card hadn't been activated and that they had now activated it but still my daughter cant make or receive calls and customer service is closed.

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madasaf1sh
Level 76: Forum Legend
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@Chantel1 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 10143 Posts
  • 55 Topics
  • 3006 Solutions
Registered:

@Chantel1 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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