My O2 app not working

[Gm9]

My wife o2 app no longer working 

[jonsie · Accepted solution]

O2 are changing everyone on to a new billing system upgrade

Thousands are having issues now with My O2

She will need to have another email address to give to O2 customer service

They can then reset her account

[pgn]

Does the Web version work, @Gm9 - https://accounts.o2.co.uk/signin

If neither works, your wife's MyO2 account may have fallen foul of the system upgrades in-flight within O2, an upgrade that has been affecting many users for several months now.

You will need to contact O2, by Social Media at the link just below will work, although you may need to nudge them a few times until you get an available CS agent to work with you.

Also be prepared to have to use a new e-mail address - O2 will then place this in your wife's MyO2 account over the top of redundant address on the account.

If you are prepared to wait up to 28 days (often quicker) your account details can be checked and your primary e-mail address can be made active in MyO2 again.

The problem seems to stem from people having had e-mail addresses supplied by "o2.co.uk" during upgrades over a decade ago or before.

Good luck, @Gm9.