Solved: My O2 account

Linda60 · ‎09-06-2023

I can’t get into my O2 account. Keeps saying something went wrong

pgn · ‎09-06-2023

You may be being moved to the new 360 backend system, if you can't get in via both App and Web ( https://accounts.o2.co.uk/signin ), give it 24hrs and try again, @Linda60.

If you need something urgently, contact O2 on any of the Social Media platforms in the link just below this post. Good luck @Linda60.

Links to O2 Social Media Team here

View solution in original post

MI5 · ‎09-06-2023

@Linda60

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎09-06-2023

You may be being moved to the new 360 backend system, if you can't get in via both App and Web ( https://accounts.o2.co.uk/signin ), give it 24hrs and try again, @Linda60.

If you need something urgently, contact O2 on any of the Social Media platforms in the link just below this post. Good luck @Linda60.

Links to O2 Social Media Team here

darrenney02 · ‎18-07-2023

I occasionally seem to have the some problem with the my o2 app and website but it seems to sort its self out after an hour or so.

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