My 02 won’t let me login

[Shirl49]

My NTL email won’t send or receive. This is the one I use all the time. I can’t view anything that I’ve saved either. I’ve tried to ring 02 for hours.  It says I haven’t got an account- I have had for years!!
How do I get to speak to someone & fix it?
iCloud works fine. 
Please could someone ring me to HELP

(REMOVED)

[pgn]

If you mean the e-mail you use to sign in to MyO2, @Shirl49 - you are not alone, a software upgrade recently has similarly affected many others, sadly. Guide: How to find help & contact O2 about it, via Social Media if you prefer, all ways in link above, and Social Media ways also in link just below.

Good luck.

[MI5]

@Shirl49 

You NTL email is nothing to do with O2.

It is still administered by Virgin.

Usually it will be a settings or password issue so if you delete the account from your phone and set it up as imap it will usually fix it.

Settings needed:

Incoming Server - IMAP

Server: imap.ntlworld.com
Port: 993
Security: SSL/TLS
Username: Your full email address
Password: Your password

Outgoing Server - SMTP

Server: smtp.ntlworld.com
Port: 465
Security: SSL/TLS
Username: Your full email address
Password: Your password

Or call Virgin:

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.