Moving to O2 and want to keep my number.

[Dmytro]

Hello community

I am moving to O2 and want to keep my number. I done all procedures required. but got received next email from BluePrism

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The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.
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which is nosense to me. I gave all details and all they are correct.

want to talk to someone please who can explain what was wrong and to sort it out.

[MI5]

@Dmytro 

The answer to the security question is the word you set up when setting up your contract, ie Mothers maiden name, name of first school, first pet etc.

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Dmytro]

@MI5 

thanks, but point is that "security question" was not asked at all.

I just passed through standard details to move my old number to O2. there is nothing about security at all. 

ok thnx, shall try to call them.

[MI5 · Accepted solution]

Maybe a fault with the form then @Dmytro 

as the security word is usually asked for.

Calling should sort it for you OK though