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Moved Home

kellybun
Level 1: Joiner
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Hello, 

 

I moved home in March 2022. I have very poor signal and very patchy and slow 4G at my new home. The property is being renovated so I have no internet set up yet to use wifi calling etc. 

 

I am wanting to upgrade my phone early, in contract until April 2023 but I can pay off my device plan early. However I am very reluctant to stay with 02 due to the poor network / 4g service at my new home.

 

I have a friend on EE who gets good service / coverage at the address so I am considering moving to that network. 

 

Am I able to get out on a contract early with 02 due to having poor service? Or what is the best way forward?

Thanks

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Cleoriff
Level 94: Supreme
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@kellybun 
I doubt you'll get out of your contract early. You need to pay off your device in full. Guide: How does O2 Refresh work? 

Meanwhile  try this guide Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@kellybun 
I doubt you'll get out of your contract early. You need to pay off your device in full. Guide: How does O2 Refresh work? 

Meanwhile  try this guide Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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