Move eSIM to new phone

[JSH2644]

Hi,

I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however because it was expecting me to scan a QR code which I don’t have. Am I missing something obvious?

[madasaf1sh]

@JSH2644 

You need to do it as a copy from the old phone to the new phone, and it should bring across the esim, if you are doing it as a new device, then you will need to either go into store with a Photo ID and get a new esim pack or call o2 Guide: How to find help & contact O2 

My advice stick to plastic sims, as that way you won't have all these problems and to be honest it makes switching phones so much easier..

[JSH2644]

I’m not sure what you mean by doing it as a copy. Either way, I’ve set up my new phone now by transferring everything over when setting up, just couldn’t do the eSIM. I wish I had went with a physical sim now though.

[MI5]

You can't copy an esim @JSH2644 so I'm not sure either.

esims aren't transferrable between devices, so your only option is a new esim pack from O2.

[JSH2644]

How can I get a new esim pack?

[MI5]

@JSH2644 

Either in store (take photo ID) or by calling O2 Guide: How to find help & contact O2 

[Enlli]

This worked for me last year when moving handsets. Of course they may have changed things

 

[Weehaggis]

Why don't O2 allow you to use the phone’s own mechanism for transferring esims between phones? Eg Samsung supports the secure transfer of an esim from your old phone your new one, as long as both phones on current OS versions. From what I’m reading here, O2 appear to be insisting on tired old snail mail tech to transfer your esim.

[Weehaggis]

Yes you can. Both Apple and Samsung have features to allow transfer of esims between their phones.  Its only O2 blocking it.

[MI5]

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@Weehaggis wrote:

Yes you can. Both Apple and Samsung have features to allow transfer of esims between their phones.  Its only O2 blocking it.

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Obviously I was talking about O2 as this is an O2 forum.