Money taken by Telefonica

[Unhelpful]

I saw a Black Friday offer (£20 fee and then £30 a month for 20GB) seemed very good, £20 was taken from my PayPal account instantly, then I had to sign a direct debit mandate where the amount was suddenly £47 a month but said with discount would go down to £30. So signed that. Then took to a page saying because of bad credit I could pay £275 in one go and then that would come off my bill. I used another page to look at my experia score to see why this might be, then would not let me proceed….no phone has arrived I went into a 02 shop where I was told nothing they could do as they handle sales (pretty sure this seemed a sales matter) and so far have been on hold 1hr and currently 45 mins to speak to a representative…..would just like some clarify on what is happening 

[TallTrees · Accepted solution]

Hello @Unhelpful 

Welcome to the o2 Community forum 

Help here

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this